Shipping + Returns FAQ

When will my print be dispatched?

Please allow up to 3-4 business days for your order to be dispatched. Once shipped, you will receive an email with your tracking information. Orders will be shipped via USPS or UPS.

If you are having trouble finding your tracking number please email us at: filmbyhanna@gmail.com with your order number and request.

 

Can I get a return on my order?

All prints are made to order and returns are not accepted.

If you believe your print was damaged during shipping, please send us an email with your order number and photos of the damaged print, within 24 hours, and we will issue a reprint free of charge, if eligible. 

Returns are not accepted if the customer has simply changed their mind.

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Have a question? We're here to help.

Please feel free to contact us via email at: filmbyhanna@gmail.com

We'll get back to you within 24-48 business hours.